Frequently Asked Questions

• What are your business hours?

  Our customer support team is available Monday through Friday, from 9AM to 5PM Eastern Time.

• How quickly will I receive a response?

  We aim to respond to all inquiries within 24 hours during business days.

• What information should I include in a support request?

  Please include your model name, your order number if you have one, a detailed description of the issue, and any photos or documentation that might help us resolve it faster.

• Where can I find specifications for my speakers?

  Every model has a product page listing its drivers, impedance, power handling, frequency response, sensitivity and dimensions. You can browse them by series from the Products page.

• Are Earth Audio speakers covered by a warranty?

  Yes. Warranty terms and what they cover are set out in full on our Warranty page.